An answer within seconds
Not an auto-reply that says we'll be in touch. A real response with the answers to the three questions that person is actually asking — do you cover my area, roughly what does this cost, when could someone come.
The lead that came in at 9pmis already booked.
Half the enquiries a local business gets arrive when nobody is at a desk. The one who answers first usually wins the job — and right now that is whoever has this running.
What it costs you today
- Enquiries that arrive outside office hours, at weekends, or while you are on a job
- Calls that ring out because everyone is on a roof, under a sink or in court
- Web forms nobody sees until the next morning's inbox sweep
A form fills in at 9:14pm. It sits unread until 7:30 the next morning, by which time the person has messaged two of your competitors. Nothing was broken and nobody made a mistake — the office was just shut. That is the most expensive eight hours in a small business day, and it repeats every night.
What we build
Four things, built around your week.
A slot on the calendar
The reply offers the times you are genuinely free, reading from the calendar you already keep, and books the one they pick. No back-and-forth.
Qualification before you spend time
Job type, address, urgency and budget range captured in the conversation, so what reaches you in the morning is a booked job rather than a name and a phone number.
A handoff that knows when to stop
Anything unusual, angry or high value stops and routes to a human immediately with the full thread attached. The automation never improvises on the things that matter.
We have built this before
Milepost — messages that stop themselves
An engagement engine that takes in events, works out who someone is from what they actually do, and sends messages that are guarded before they go out and measured after. Built after watching a system fire ninety notifications at someone who had never once replied.
Before you ask
The ones that come up every time.
Will it sound like a robot?
It sounds like your business, because the wording is yours — we write it with you on the build call and you approve every message before it goes anywhere near a customer. Most owners tighten two or three lines and leave the rest.
What if it books someone we cannot serve?
Your coverage area, job types and cut-off times are rules in the system, not guesses. Anything outside them gets a polite decline or a routed message to you instead of a booking.
Does it need to replace my phone system?
No. It sits behind whatever you use now — the same number, the same inbox, the same calendar. Nobody on your team has to open anything new.
The other three
Quoting & Estimate Automation
Quoting is where the margin is decided and where the week disappears.
Dispatch & Scheduling Automation
The schedule exists in six places — a whiteboard, a group chat, three phones and somebody's memory.
Data Entry & Paperwork Automation
The same job details typed into three systems that do not speak to each other is not admin.
Last step
Fifteen minutes. One number. No pitch.
Tell us what eats your week. We will tell you what it is costing and whether it is worth automating — including when the honest answer is that it is not.
- We ask about your week, not your budget
- You get a real hours-and-dollars estimate on the call
- If we are not the right fit, we will say so in the first five minutes
- No follow-up sequence, no drip emails, no calling you for a month
Would rather just talk? Email hello@indyconsulting.ai.